The bureaucratic care theory of Dr. Marilyn Ray emphasized caring as the central concept of her theory. According to the study conducted by Ray, there is a link between caring and positive patient outcomes. How are we going to achieve this? Building rapport to our patient is very important. They should feel that we are capable of providing quality care that they need during our first encounter with them. This is our hospital’s mission. We are patient-centered and want to deliver quality care beyond their expectation. The survival of healthcare organization is based on this. Right now, our hospital (newly operational) is not yet systematized and the administration is still struggling in formulating policies and protocols.
– Richelle Ann Mora, RN
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